Overview

The Arabia Hub operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Arabia Hub is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal information we collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect or process:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, financial account numbers, payment details, and transaction details.
• Account information — your username, password, security questions, preferences and settings.
• Transaction information — items you view, cart, wish-list, purchase, return, exchange, or cancel, and your past transactions.
• Communications — information included in messages to us, such as customer support inquiries.
• Device information — your device, browser, network connection, IP address, and other identifiers.
• Usage information — how and when you interact with or navigate the Services.

Where this information comes from

• Directly from you — when you create an account, use the Services, or communicate with us.
• Automatically — through your device when you use the Services, and via cookies and similar technologies.
• From our service providers — when they collect or process information on our behalf.
• From our partners or other third parties.

How we use your information

Provide, tailor, and improve the Services

To process payments and orders, remember your preferences, manage your account, arrange shipping, handle returns and exchanges, enable reviews, and recommend products relevant to you.

Marketing and advertising

To send marketing and promotional communications by email, text, or post, and to show you advertisements based on your activity on the Services.

Security and fraud prevention

To authenticate your account, secure transactions, and detect or investigate fraudulent or unsafe activity. You're responsible for keeping your account credentials safe — please don't share them.

Communicating with you

To provide customer support and maintain our relationship with you.

Legal reasons

To comply with applicable law, respond to valid legal process, and enforce or investigate violations of our terms or policies.

How we disclose information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify and vendors who perform services on our behalf — IT management, payment processing, analytics, support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to advertise to you, including personalized advertising based on your activity across merchants and websites.
• When you direct or consent to disclosure — for example, to ship products, or through social-media or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction (such as a merger), to comply with legal obligations, enforce our terms, or protect the Services and our users.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties, which may be located in countries other than where you reside.

We also use Shopify's enhanced features, which draw on data from your interactions with our store, other merchants, and Shopify. For these purposes, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights.

Third-party websites

The Services may link to websites or platforms operated by third parties. If you follow these links, please review their own privacy and security policies — we don't guarantee or take responsibility for the practices of sites we don't control. Anything you share on public or semi-public platforms may be viewable by others without limitation on its further use.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you're the parent or guardian of a child who has provided us with personal information, contact us to request its deletion. As of the effective date of this policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16.

Security and retention

No security measures are perfect or impenetrable, and information sent to us may not be secure in transit — please avoid unsecure channels for sensitive or confidential communications.

How long we retain your information depends on factors such as whether we need it to maintain your account, provide the Services, meet legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights, subject to certain exceptions:

• Access / Know — request access to personal information we hold about you.
• Delete — request that we delete your personal information.
• Correct — request correction of inaccurate information.
• Portability — receive a copy of your information, or have it transferred to a third party.
• Manage communications — unsubscribe from promotional emails at any time. We may still send non-promotional emails about your account or orders.

We won't discriminate against you for exercising these rights, and we may need to verify your identity — or an authorized agent's authority to act on your behalf — before processing a request.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside the country you live in. For transfers out of the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent UK contracts, unless the destination country is already deemed adequate.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted here with a revised "Last updated" date, along with notice as required by applicable law.